CANCELLATION POLICY

Alpenglow Aesthetics requires a minimum 24-hour notice of cancellation of appointments.  Please make every effort to let us know as soon as you can of any changes to your schedule that require cancellation of your scheduled appointment.  In the event that we do not receive at least 24 hours notice of cancellation before your scheduled arrival, we will charge you a minimum $100 cancellation fee.  This fee will also apply if a customer simply does not show up to an appointment and has not provided the minimum 24-hours notice.  

Late arrival policy

Alpenglow Aesthetics requires you to arrive on time to your appointment. If you arrive more than 10 minutes late to your appointment, we will need to rescheudle your service and we will charge you a minimum $100 rescheduling fee. 

RETURN AND SHIPPING POLICY

If you purchase an item or items from our store and wish to return the item(s), you may do so only within 5 days of the date of purchase.  Alpenglow Aesthetics does not provide refunds for merchandise, but you will be eligible for a merchandise credit in an amount equal to the returned item(s), which is valid for 1 year from the date that the return is accepted.  We will promptly notify you on the status of your refund after inspecting the item(s).  Once we receive your item(s), we will inspect them and notify you whether you are eligible for a merchandise credit in an amount equal to the returned item(s), less any tax.  To be eligible for the merchandise credit, your item(s) must be returned completely unused, in the same condition that you purchased it, in the original packaging, and must be accompanied by the original receipt or proof of purchase that matches the item(s) returned.  If you would like any items shipped to you, you will be responsible for paying your own shipping costs.  Shipping costs are nonrefundable by Alpenglow Aesthetics.